Please scroll
down and review any Tech Support issues and alerts before proceeding to
the password protected areas. If you have any questions or concern based
on the alerts, please contact us by phone
or email.
As of Summer 2003 Technical Information and support is now only available
to those on annual support contracts and with use of a provided password.
March 12, 2003
Users of Windows XP and Windows 2000 now have an update available which makes
better use of processor capacity and speed on newer hardware. Clients with
Tech Support contracts in place are entitled to this free enhancement.
November 15, 2001
Microsoft Client for Netware has proven far superior in speed for the Meat
Handler when running multi-user. The exact reason why is not known, Novell
staff have been less that helpful in troubleshooting. The speed difference
is most obvious when using a 100mghz hub or a duplex switch, when loading of
program modules appears to be as much as 50 times faster with all other
variables unchanged. Caution: The Netware Client is required to be running
in any workstation that is using Nptwin95 for remote printer sharing, and is
required for all of Novell's net management software. Our suggestion is to
change over all other clients if you have issues with Novell's
speed.
March 20, 2000
Novell Netware caution! Client32 version 3.1 and 3.2 are known
trouble, if server is version 4.x and not patched to at least level 7 (level 8
is now shipping). Using these new client versions without upgrading the
server will make the Meat Handler program (and many other applications)
non-operational. Even after upgrading the server, software will run but at
only about 1/2 previous speed. Testing is being done here to determine the
reason. Suggestion, upgrade server to level 7 or 8 as time permits (CD is
available from us), avoid implementing new client.
The balance of this section is provided to new users and Meat Handler Clients with a paid Annual
Support Agreement.
The "FTP file downloads and updates" include all fully released modules for
software developed by the Meat Handler Company. "Tech Tips" are the detailed
notes about function and the interpretation of results from some of the more
'advanced' modules in our software.
Beta releases and special programming compiles are only available via ReachOut
or PCAnywhere connection to our offices.
Patches and
updates to other supporting or supported software (HDM, Business Works, Novell, tape backup) are only
offered on-line if they are distributed at no charge and without license from the
manufacturer.
